Dealing with Difficult People – Orlando

In the continued interest of the health and safety of our clients and colleagues, we have made a decision to suspend all in-person community association classes until further notice.
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Dealing with Difficult People – Orlando

June 17 @ 12:00 pm - 2:00 pm EDT


Dealing with Difficult People
Provider # 0000811 | Course #9625461 | 2 HR or 2 ELE Credits

Presented by Shayla J. Mount, Esq.

Working with community associations involves interaction with members, association directors, attorneys, accountants, and other service and product providers. For managers. this requires the development of people skills to help them deal with personalities, stresses and demands which arise during the course of everyday operations.

In this course, managers will learn:

  • how to tailor problem-solving skills to different personalities and approaches to life
  • constructive approaches to handling telephone conversations and in-person confrontations
  • the dynamics of interactions having the potential to become adversarial and learn skills necessary to affect behavior and resolve issues in a way that creates satisfaction in the consumer
  • specific tips for working with all kinds of challenging people and ways to bring out the best in themselves and others

11:30am

Lunch will be provided.
This class is complimentary, but seating is limited.

Registration is required.


June 17
12:00 pm - 2:00 pm
Event Category:


Orlando – 111 N. Orange Avenue, Suite 1500, Orlando, FL 32801

111 N. Orange Avenue, Suite 1500
Orlando, 32801 United States
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