Dealing with Difficult People – West Palm Beach

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Dealing with Difficult People – West Palm Beach

May 27 @ 12:00 pm - 1:00 pm EDT

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Dealing with Difficult People
Provider # 0000811 | Course #9627654 | 1 HR or 1 ELE Credit

Presented by Marty Platts, Esq.

Working with community associations involves interaction with members, association directors, attorneys, accountants, and other service and product providers. For managers. this requires the development of people skills to help them deal with personalities, stresses and demands which arise during the course of everyday operations.

In this course, managers will learn:

  • how to tailor problem-solving skills to different personalities and approaches to life
  • constructive approaches to handling telephone conversations and in-person confrontations
  • the dynamics of interactions having the potential to become adversarial and learn skills necessary to affect behavior and resolve issues in a way that creates satisfaction in the consumer
  • specific tips for working with all kinds of challenging people and ways to bring out the best in themselves and others

Sign-in 11:30am

Lunch will be provided.
This class is complimentary, but seating is limited.

Registration is required.

Details

Date:
May 27
Time:
12:00 pm - 1:00 pm
Event Category:

Venue

West Palm Beach – Becker West Palm Beach Office

625 N. Flagler Drive, 7th Floor
West Palm Beach, FL 33401 United States
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